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FAQ

Are my payments secure?

The transmission of information on our site is done in a secure context, using the protocols in force on the net. Payment card numbers are not stored on the site ww.argelouse.com but on the secure site of our bank.

You can pay for your purchases on the secure platform Paypal. But it is not necessary to have a Paypal account to make your payment, you can pay with your credit card.

Payments made on the site are debited in euros.

Can I use another payment method than PayPal or my credit card?

Yes, you can pay by bank transfer. To do so, please write to us at argelouse@argelouse.com to get our rib.

Your jewelry will be shipped as soon as the payment is received and cashed, under the same conditions and deadlines as the payments via our eboutique.

What are the costs and delivery times?

Your jewels will be delivered by tracked mail at a fixed cost of 3.90 € for metropolitan France.

The delivery times and prices are as follows:

Metropolitan France: 3 to 5 working days /3.90€.
French overseas departments and territories: 5 to 10 working days / 5.14€.
Europe and the rest of the World: 5 to 15 days / 8.40€.

How do I take care of my jewellery?

IIt is not recommended to wear jewellery when sleeping, swimming or exercising. Also avoid contact with perfumes and cosmetics.

The patina tends to disappear over time. How quickly it disappears depends on the way in which the jewellery is cared for. The patina that fades is the result of perfectly normal natural wear and tear.

Store your jewellery individually away from light and moisture in the small ARGELOUSE cotton pouches when not in use.

What should I do if I want to exchange my jewelry or get a refund?

You have a legal withdrawal period of 14 days from receipt of your package to inform us of your intention. Please write to us if you want an exchange or a refund at argelouse@argelouse.com.

The product must not have been worn, used, modified, washed or damaged. It must be returned in its original packaging to:

SASU ARGELOUSE
56 avenue de la croix
33320 Le Taillan-Médoc

My jewelry got damaged or broken, what can I do?

If you bought the product from a partner shop, please contact them directly.

If you bought the product on our website or directly at our workshop or at an event in which we were participating: we offer a free repair service for one year from the date of purchase. This service is offered if the deterioration of the jewel is related to the natural wear and tear of the product and/or a manufacturing defect. After this guarantee period, we will be able to offer you a paid repair if it is possible. It will be the subject of an estimate.

For more information, please de not hesitate to contact us at: argelouse@argelouse.com